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Our Legal Terms and What They Mean for You

rajamaxwin operates under a clear legal framework so you know exactly where you stand every time you open your account.

Jurisdiction-Aware TermsDANA & OVO CompliantAccount Rights ProtectedData Handled ResponsiblyGoPay & QRIS Covered

How Our Legal Policy Applies to Your Account

rajamaxwin Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of use govern every action taken on your account — from the moment you register through to any withdrawal processed via DANA, OVO, GoPay or QRIS. These terms are written for Indonesian account holders and reflect current regulatory expectations where local law permits. We

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periodically review and update our policy documents; any material change is communicated through your registered email address at least seven days before it takes effect. Your continued use of the platform after that notice period constitutes acceptance. If a specific clause conflicts with a mandatory rule
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of Indonesian consumer law, the local rule prevails. You can request the current version of our full terms document through our live-chat support channel, available from 08:00 to 23:00 WIB daily. Players in Semarang and across Indonesia receive the same version of these terms — no
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regional variation in policy.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us About Any Legal or Policy Question

If you have a question about your rights, a clause in our terms, or how a specific policy applies to your account, our support team is reachable through three direct channels.

Live Chat Support Our live-chat window is open from 08:00 to 23:00 WIB every day. Type your legal or policy question and an agent will pull the exact clause and walk you through it in plain language.

Email Legal Desk Send detailed legal enquiries — including data-access requests or account-closure questions — to our dedicated legal desk email. We log every submission with a ticket ID and reply within one business day.

Account Help Centre Log into your account, navigate to Settings → Help → Legal, and browse our indexed policy documents. You can raise a formal query directly from that page and track its status in real time.

POLICY ACCOUNTABILITY

How rajamaxwin Handles Your Data and Account Rights

Every data-handling and account-security measure below reflects our actual operational practice, not a generic policy template.

Data Collection Scope

We collect only the data needed to operate your account: registration details, transaction records for DANA, OVO, GoPay and QRIS payments, and session logs. No data is sold to third parties under any circumstances.

Cookie Policy

Our site uses functional cookies to keep you logged in and analytics cookies to measure page performance. You can disable analytics cookies at any time through the cookie-settings panel in your account footer.

Account Security Practice

Every account is protected by encrypted login sessions and two-factor authentication via SMS. If we detect an unusual login attempt, we lock the session and notify you immediately through your registered contact.

Data Retention Period

Transaction and identity records are retained for five years in line with standard financial-compliance expectations. After that window, records are deleted from live databases unless a legal hold is active on your account.

Your Right to Access Data

You may request a copy of all personal data we hold on your account at any time. Submit a data-access request through Settings → Help → Legal, and we'll deliver a structured data export within 14 calendar days.

Account Closure and Deletion

To close your account, navigate to Settings → Account → Close Account or contact our live-chat team during operating hours. Pending balances are settled before closure, and deletion follows our standard retention schedule.

Frequently Asked Legal Questions

These are the questions about our legal terms and account policies that come up most often. Each answer reflects our current, operational policy — not a generic clause — so you can act on it directly from your account settings or through our support channels.

Access to our platform depends on local law in your specific region. We recommend checking the current rules that apply where you are located before opening an account. Our terms page is updated whenever our access policy changes.

Log into your account, go to Settings → Help → Legal, and submit a data-access request. We acknowledge the request within two hours and deliver a structured export of all data we hold on your account within 14 calendar days.

Yes. Submit a deletion request through Settings → Help → Legal or via our live-chat team between 08:00 and 23:00 WIB. We retain records for the minimum period required by financial-compliance rules, then delete them on schedule.

Our terms are drafted to reflect applicable Indonesian consumer-law expectations. Where a clause conflicts with a mandatory local rule, the Indonesian rule prevails. Full jurisdiction details appear in Section 12 of our terms document.

We send a notification to your registered email address at least seven days before any material policy change takes effect. Minor corrections — like typo fixes — are updated immediately without prior notice and noted in our change log.

Yes. Every transaction processed via DANA, OVO, GoPay and QRIS is recorded under the same privacy framework that covers your registration data. We do not share transaction details with payment providers beyond what is needed to complete each transfer.

Navigate to Settings → Account → Close Account or contact live chat during operating hours. Any remaining balance is settled to your active DANA, OVO, GoPay or QRIS account before the closure is finalised — usually within one business day.

Our Legal Terms and What They Mean for You

Reach Us About Any Legal or Policy Question

How rajamaxwin Handles Your Data and Account Rights

Data Collection Scope

Cookie Policy

Account Security Practice

Data Retention Period

Your Right to Access Data

Account Closure and Deletion

Frequently Asked Legal Questions

01 Is rajamaxwin available in my region of Indonesia?

02 How do I request a copy of my personal data?

03 Can I ask rajamaxwin to delete my data?

04 What law governs the terms of my account?

05 How will I know if the legal terms change?

06 Are my DANA, OVO and GoPay transactions covered by your privacy policy?

07 How do I close my account and what happens to my balance?

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